Ritz Carlton VP of Quality, Pat Mene, talks about the Ritz’s level of quality, service, and the four main things every customer wants from your business.
“The Ritz-Carlton Hotel’s magnificent customer service, combining resplendent facilities with the ultimate in personal attention, prompts every guest to exhaust his or her dictionary of superlatives. Guest remark that they are ‘pampered,’ ‘respected,”treated like royalty,’ and ‘incurably spoiled.” – Bill Lampton, Ph.D, Paragon of Customer Service Excellence – The Ritz Carlton Hotel Part 1 (2003 Expert Magazine)
Tom Feltenstein’s Neighborhood Marketing War Colleges were great conferences where Tom pulled together some of the best minds in various industries to share their expertise.
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Duration : 0:7:14
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